Start Southwest Michigan Property Management Services
What to Expect from Waypoint after Signup
1. The First 30 Days
First 30 Days
1. Onboard Owner
We collect some basic information including what bank account you'd like us to deposit funds to and we setup your Waypoint Owner Portal.
2. Onboard Property
Collecting keys, confirm property insurance, confirm property registered and compliant with local ordinances.
3. Onboard Tenants
Enter all tenant and lease information into our database. Reach out to all tenants and provide them with our contact information and tenant informational packet.
4. Market Vacancies
Our team will take photos, create a description, post your property to 20+ websites, and we'll begin taking calls from interested prospects to schedule tours and receive applications.
5. Thirty-Day Check In
Real estate is a long-term investment--It's crucial that our team build a successful partnership with you to prevent snags down the road. This first check-in allows us to learn your particular needs as a client.
2. Leasing Your Property
Leasing Your Property
1. Move-Out & Unit Turn
Our team will take photos inside and out and record all tenant damage, needed repairs, and any suggested improvements. Then we confirm all personal items are removed, holes patched, walls cleaned, etc before listing.
2. List Property for Rent
Our team will take photos, create a description, post your property to 20+ websites, and we'll begin taking calls from interested prospects to schedule tours and receive applications.
3. Screen Applicants
All tenants are screened in compliance with any federal, state and local laws and ordinances while also seeking the best renter for your property available.
4. Move In Approved Applicants
When an approved applicant is found, we will sign a lease agreement, receive deposits and fees, and coordinate with the tenant to ensure any utilities are switched into their names before keys are provided to their new home.
3. Collecting Rent
Collecting Rent
Rent is Due
Your residents are reminded of rent each month and can pay online via ACH, Debit/Credit Cards, Cashiers Checks or Money Orders.
Rent is Delinquent
Our team handles delinquency in accordance with Federal, State, and Local laws. Generally, we apply any late-fees, reach out to each delinquent tenant over the phone and try to resolve the delinquency as soon as possible.
Evictions
Non-payment evictions are rare, but if our team is unable to work out a solution with your tenant, we will inform you and begin court proceedings towards an eviction. Fortunately, if this does happen, our team has expertise in this area. If applicable, we will also attempt to collect rents even after move out.
4. Handling Maintenance
Handling Rent
Emergency
Our services include 24/7 emergency maintenance dispatching. Never worry about answering frantic tenant phone calls in the middle of the night again. We'll dispatch to mitigate property damage and call you in the morning to confirm a full repair plan.
Work Orders
We set a property reserve amount, generally a few hundred dollars, and dispatch quality vendors to make repairs as soon as possible after your tenant reports it to us via email, text, phone or through their online tenant portal. For larger repairs over the set reserve amount, our team will reach out to you before proceeding.
Routine
Have an apartment building that needs regular common-area cleaning, or a sprinkler system that needs to be turned off in the fall? Or do you have a property that needs lawn care or snow plowing? We've got you covered from A-to-Z. We'll collect your property's specific needs during onboarding and stay on top of your routine maintenance needs.
What does Signing Up look like?
It's as easy as 1, 2, 3!
1. Complete Our Form
Fill out our initial contact form below, it'll be sent to your local property manager. They'll reach out usually via a phone call as soon as possible.
2. Property Review
We visit your property to record current property conditions and meet you in-person. If you are out of town, we can help coordinate a property tour and meet either virtually or over the phone to help us further understand your individual goals.
3. Onboarding!
We start by collecting a few necessities from yourself or your current property management company including, lease documents, tenant ledgers, move-in checklists, keys, etc. Then we will begin reaching out to your tenants to make sure the transition in management goes smoothly.
Start Management Service
What Types of Property do We Manage?
Single-Family Homes
Renting your home can be a great way to build wealth for property owners who need an alternative to selling.
Duplex, Triplexes, and Fourplexes
Multi-family properties come with additional commitments and complications, such as routine lawn care, snow removal, tenant complaints, etc.
We've been managing these property types since our inception.
Apartment Buildings (5-100 units)
Medium and Large apartment buildings come with their own unique needs. An experiences management group is an absolute necessity to safeguard your investment.
Yes, we manage this type of property. We can also offer additional reporting as needed by any property owner.
Condos
While we do manage condos very similarly to single-family homes, we do not manage condo associations.